Terms of Service

1. Acceptance of Terms

Welcome to Mapex AI - Global Leads & Autonomous Chatbots ("Company", "we", "us", or "our"), accessible via https://mapexai.com. By accessing, registering an account, or purchasing digital service credits on our platform, you acknowledge and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you must discontinue using our services immediately.

2. Eligibility & Account Security

You must be at least 18 years of age to register and utilize Mapex AI. You are solely responsible for maintaining the confidentiality of your account credentials, API tokens, and all activities conducted under your registered account. You agree to notify us immediately of any unauthorized use or security compromise.

3. Description of Software & Credit Model

Mapex AI provides a cloud-based Software-as-a-Service (SaaS) platform facilitating autonomous customer support chatbot creation, website knowledge base indexing, and official Meta WhatsApp Cloud API auto-responder integrations for commercial businesses.

Our platform operates on a prepaid digital software credits model. Digital credits represent access units utilized by your account to process AI automated support inquiries, index business knowledge memory, and handle customer communication workflows. Digital credits carry no cash redemption value outside the platform.

4. Acceptable Use Policy

You agree NOT to use the service to:

• Transmit unsolicited commercial messages (spam) in violation of Meta WhatsApp Business Policies or local laws.
• Upload unlawful, defamatory, malicious, or abusive content to your AI chatbot knowledge base.
• Attempt to reverse-engineer, decompile, or bypass the platform's security mechanisms.
• Circumvent account limits through unauthorized multi-account creation or automated abuse.

5. Intellectual Property

All platform interfaces, proprietary source code, software architecture, designs, and documentation remain the exclusive intellectual property of Mapex AI. Third-party brand names (including Meta, WhatsApp, Google, Razorpay, and PayPal) are the trademarks of their respective owners.

6. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any legal dispute or controversy arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in Tamil Nadu, India.

Contact Customer Support

For support inquiries or terms clarification, please contact our compliance desk:
Email: support@mapexai.com
Website: https://mapexai.com
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST