Consumer Protection

Refund & Cancellation Policy

Last Updated: November 08, 2026 • Standard Operating Policy

1. Nature of Digital Goods

Purchases on Mapex AI - Global Leads & Autonomous Chatbots are for intangible, digital software credits allocated instantly to your account wallet. Because digital credits are immediately usable upon delivery to deploy autonomous AI agents and handle automated customer communications, physical return standards do not apply.

2. Eligible Refund Conditions

We provide refunds under the following verified conditions:

A. Technical Delivery Failure:
If your payment was debited via Razorpay or PayPal, but the software credits were not allocated to your wallet within 2 hours due to an API error, and our support team cannot manually top up your credits within 24 hours.

B. Duplicate Charges:
If you were billed multiple times for the same transaction due to a network glitch, the duplicate payment will be refunded 100% to the original source.

C. Completely Unused Packages:
If you purchased a prepaid credit package and have utilized zero (0) credits, and submit a refund request within 7 calendar days from the transaction date.

3. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

Once digital credits have been partially or fully consumed for AI conversations, website indexing, or bot messaging.
Accounts suspended due to violations of our Acceptable Use Policy (such as spamming or unauthorized bot traffic).

4. Refund Settlement Timeline

Once an authorized refund is approved by our billing desk:

Indian Payments (Razorpay / UPI / Cards): Credited back to the original source bank account within 5 to 7 business days.
International Payments (PayPal / Cards): Credited back to your PayPal balance or original credit card within 3 to 5 business days.

Initiating a Refund Request

Please email us at support@mapexai.com with your registered email and Order ID / Payment Reference ID. Our billing team reviews requests within 24 business hours.